Free 30 Day Return Policy
If you are not 100% satisfied with your purchase from Kerry Noël, you can return your items for a full refund within 30 calendar days of purchase. We will even pay the return shipping. In order to be eligible for a refund, items must be in original condition, include original packaging, and proof of purchase. Highly customized or personalized items are not be eligible for return. After we receive your item, our team will inspect it, confirm purchase details, and process your refund. The money will be refunded to the original payment method used during your purchase. It may take 5 to 10 business days for a refund to show up depending upon your payment method. If the item is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
To return an item, please complete the form below and a member of our team will be in touch to begin the process.
Standard Shipping is always free on all orders. Most of our products are made to order and ship via UPS standard ground service within 1-2 business days of receiving your order. Since our studio is located in Texas, most orders, even those destined for the coasts, will be received in 2-3 business days. Of course, return shipping from anywhere in the United States is always free as well.